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Careers - work with Evolves | Jobs & Vacancies

We are always looking for young , passionate, driven individuals to be part of our team. If you think you are a perfect fit write to us at careers@shopevolves.com. Come be a part of the journey of #WhatsNext

Current Openings:

Customer Support Manager

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

  1. Improve customer service experience, create engaged customers and facilitate organic growth
  2. Take ownership of customers issues and follow problems through to resolution
  3. Set a clear mission and deploy strategies focused towards that mission
  4. Develop service procedures, policies and standards
  5. Keep accurate records and document customer service actions and discussions
  6. Analyse statistics and compile accurate reports
  7. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  8. Keep ahead of industry’s developments and apply best practices to areas of improvement
  9. Control resources and utilise assets to achieve qualitative and quantitative targets
  10. Adhere to and manage the approved budget
  11. Maintain an orderly workflow according to priorities

Requirements

  1. Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
  2. Experience in providing customer service support
  3. Excellent knowledge of management methods and techniques
  4. Proficiency in English
  5. Working knowledge of customer service software, databases and tools
  6. Awareness of industry’s latest technology trends and applications
  7. Ability to think strategically and to lead
  8. Strong client-facing and communication skills
  9. Advanced troubleshooting and multi-tasking skills
  10. Customer service orientation
  11. Bachelor’s degree in Business Administration or related field
  12. 3+ years in handling in customer service

 

Graphic Designer

We are looking for a Graphic Designer to create visually appealing, engaging and on-brand graphics for digital media.

Brief of the role:

The role includes entire process of defining requirements, visualizing and creating graphics including illustrations, logos, web pages, layouts and photos. You’ll be the one to shape the visual aspects of websites, ads, product packaging, and other collaterals.

Your graphics should capture the attention of those who see them and communicate the right message. For this, you need to have a creative flair and a strong ability to translate requirements into design. If you can communicate well and work methodically as part of a team, we’d like to meet you.

The goal is to inspire and attract the target audience.

Responsibilities:

  1. Study design briefs and determine requirements
  2. Schedule projects and define budget constraints
  3. Conceptualize visuals based on requirements
  4. Prepare rough drafts and present ideas
  5. Develop illustrations, logos and other designs using software or by hand
  6. Use the appropriate colors and layouts for each graphic
  7. Work with copywriters and brand manager and category owner or creative director to produce final design
  8. Test graphics across various media
  9. Amend designs after feedback
  10. Ensure final graphics and layouts are visually appealing and on-brand

Desired Skills and Experience:

  1. Proven graphic designing experience
  2. A strong portfolio of design, illustrations or other graphics
  3. Familiarity with design software and technologies (such as Illustrator, Photoshop or other raster and vector tools)
  4. A keen eye for aesthetics and details
  5. Excellent communication skills
  6. Ability to work methodically and meet deadlines
  7. Degree in Design, Fine Arts or related field is a plus

3+ years work experience in the same field.

Digital Marketing manager

If you live and breathe digital marketing, we want to talk to you. We are looking for a Digital Marketing Manager to develop, implement, track and optimize our digital marketing campaigns across all digital channels.

You should have a strong grasp of current marketing tools and strategies and be able to lead integrated digital marketing campaigns from concept to execution. You will work with the marketing team, supporting teams (such as programmers), and category managers to launch campaigns on time and on budget.

 

Responsibilities

  1. Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns (on Amazon and Flipkart)
  2. Design, build and maintain our social media presence
  3. Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
  4. Identify trends and insights, and optimize spend and performance based on the insights
  5. Brainstorm new and creative growth strategies
  6. Plan, execute, and measure experiments and conversion tests
  7. Collaborate with internal teams to create landing pages and optimize user experience
  8. Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
  9. Instrument conversion points and optimize user funnels
  10. Collaborate with agencies and other vendor partners
  11. Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

Requirements

  1. Bachelor’s degree in marketing or a related field
  2. Proven working experience in digital marketing
  3. Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
  4. Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
  5. Experience in optimizing landing pages and user funnels
  6. Experience with A/B and multivariate experiments
  7. Solid knowledge of website analytics tools (e.g., Google Analytics, Omniture, WebTrends or others)
  8. Experience in setting up and optimizing Google Adwords campaigns
  9. Working knowledge of HTML, CSS, and JavaScript development and constraints
  10. Strong analytical skills and data-driven thinking
  11. Up-to-date with the latest trends and best practices in online marketing and measurement

3+ years work experience in the same field