Reserve on COD

What is reserve on COD?

For customers who want to pay by cash on delivery method, we allow customers to reserve an item by placing an order by selecting the COD reserve product variant (visible in drop down when selecting product option) while ordering from product page. 

How does reserve on COD work?

Customers will have to make payment of COD reservation fee (generally 5-10% of product value) online to complete the reservation. A corresponding COD order for product will be generated in the system and processed. 

Will my eventual COD amount to be paid reduce by the COD reservation fee?

No. The total amount to be paid will be the actual prepaid product price during order (without additional offers or discount or partner offers as displayed on product page). The COD reservation fee is over and above the applicable product price only to reserve a unit for COD order. 

What if I want to cancel the order? 

You can cancel the order anytime before dispatch is confirmed. Please contact our customer care to know exact order dispatch status. The COD reservation fee will be refunded in case your order has not been dispatched. 

Will the COD reservation fee be refunded if I reject order? 

Once the order has been dispatched, the COD reservation fee becomes non-refundable. The courier company makes multiple delivery attempts to deliver your order and hence unavailability due to some reason is not counted as rejection. In case the delivery partner hasn't made a valid delivery attempt or you want to reschedule, you can contact us at our customer care number. 

RETURNS & REFUNDS

Please refer returns policy here. Please note in case of accepted product return the refund will be exclusive of COD reservation fee and other deductions as determined by QC team.